Customer support automation step by step
How to automate 70% of tickets in 4 weeks — no loss of quality, no layoffs. Concrete tools, concrete results.
70% of customer inquiries are repetitive: order status, availability, returns policy. AI can handle this 70% in seconds.
Process: 1) audit current tickets (categories, frequency), 2) pick top 5 types to automate, 3) deploy an AI chatbot with RAG over your knowledge base, 4) integrate with the ticket system and CRM, 5) escalate hard cases to a human.
Stack: OpenAI / Anthropic + vector DB (Pinecone, Supabase pgvector) + n8n / Make for integrations + webhooks to your helpdesk.
Outcome: 60–80% support cost reduction on average and response time from 2h down to 2 seconds. Customers get answers at night, on weekends, on holidays.
ROI typically 2–4 months. The more tickets, the faster.
